Shipping, Refunds & Returns

Our commitment is to dispatch all orders promptly, aiming for shipment within 48 hours (2 working days). Utilizing the reliable services of Royal Mail, we offer shipping options for both domestic and international deliveries, offering both tracked and untracked alternatives, with the understanding that the tracked service incurs additional costs.

Opting for untracked shipping entails a timeframe of 1-3 days within the UK at a rate of £2.99. Meanwhile, our tracked option is UK Tracked 24 (1 day) at £4.99. For orders exceeding £30, UK shipping is complimentary.

Internationally, our untracked service for Europe spans 7-14 days at £5.00, while the tracked option shortens the duration to 5-10 days for £11.99. For the rest of the world, untracked shipping takes 6-8 days at £5.99, with the tracked alternative also available at £11.99. Enjoy free worldwide shipping on orders surpassing £70.

In adherence to hygiene standards, returns or exchanges are regrettably not accepted unless the item is found to be faulty. In the event of a defective item, we are pleased to provide a replacement or a refund. A 30-day warranty is extended to all our jewellery; should any issues arise, kindly contact us promptly for resolution. Your satisfaction is our priority.

 

At Illusive Jewels, we prioritise the secure and hassle-free delivery of your orders. To enhance the convenience of receiving your jewellery, all orders are dispatched as large letters. This ensures that your package can be conveniently posted directly through your letterbox, minimising the need for you to be present at the time of delivery.

Please note that this method is designed to streamline the delivery process, and as a result, we are unable to accept claims for lost or stolen items once they have been marked as delivered. We recommend monitoring the tracking information (for tracked shipments) or checking your letterbox regularly to ensure the prompt receipt of your order.

When selecting the Express Large Letter shipping option, please be aware that the parcel will be sent without a tracking number. While this provides a cost-effective shipping alternative, it also means that we are unable to trace the exact location of your order in transit.

In the event that your parcel does not arrive within the specified time frame, we want to make it clear that it becomes the customer's responsibility to address any concerns or locate the shipment. Unfortunately, we are unable to offer refunds for orders sent via untracked shipping that may be lost during transit.

For added peace of mind and the ability to track your order's journey, we recommend choosing our tracked shipping options. These options provide real-time updates and a level of security, ensuring you can monitor the progress of your parcel until it reaches your doorstep.

Thank you for your understanding and cooperation. If you have any questions or require further assistance, feel free to reach out to our customer service team.